Frequently Asked Questions
Everything you need to know, simply explained.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Once dispatched, delivery usually takes 5–10 business days, depending on your location.
You will receive a tracking link as soon as your order is on its way.
Can I track my order?
Yes — once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your package at any time.
Why hasn’t my tracking updated yet?
Tracking information may take a short time to update after dispatch.
If your tracking hasn’t changed within a few days, please don’t worry — your order is still on its way.
Can I change or cancel my order?
We process orders quickly to ensure fast dispatch.
If you need to make a change, please contact us as soon as possible — we will do our best to assist before your order is processed.
What if I entered the wrong address?
Please contact us immediately if you notice an error in your shipping details.
Once an order has been processed, we cannot guarantee changes.
What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.
We will resolve the issue as quickly as possible.
Do you restock sold-out items?
Some of our pieces are released in limited quantities and may not be restocked.
We recommend securing your favorites while they are still available.
We are here to help
If you have any questions about your order, shipping, returns or general information, our team is here to assist you with care and clarity.
Customer support
Our team is available to help you with product questions, orders, shipping updates and returns.
Get in touch
For all inquiries, please reach out to us and we will respond as soon as possible.
